Citrix Viewer App Mac

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Citrix Workspace app provides the full capabilities of Citrix Receiver, as well as new capabilities based on your organization’s Citrix deployment. Citrix Workspace app is built on Citrix Receiver technology, and is fully backward compatible with all Citrix solutions. Find the latest releases here. The receiver has been replaced by Citrix Workspace App, the current version is Citrix Workspace app 1809. Download this version from the Citrix website and install it. The new app will automatically replace the receiver app. I've tested it at 10.14 and it works fine.

Citrix is stating that it is supported on Mac, Linux, Chrome and (of course) Windows clients. If you using a platform with a specific client the client should be 32bit for all platforms. Only the Workspace App for Windows in combination with Citrix CVAD 7.17 or higher are also supporting 64-bit applications.

In Mac OS X 10.5 (Leopard), and 10.6 (Snow Leopard) please go to the Apple icon drop down menu on the top left corner of your Mac and select the option for “System Preferences”. Next, select “Expose & Spaces”. Ensure there is no key selected within the Expose section. Citrix Workspace app provides the full capabilities of Citrix Receiver, as well as new capabilities based on your organization’s Citrix deployment. Citrix Workspace app is built on Citrix Receiver technology, and is fully backward compatible with all Citrix solutions. For more information, please visit the Workspace app FAQ page.

Remotely access CAE applications online through XenApp. How to install and connect to XenApp. XenApp allows you to access some of CAE's software remotely. You do not need WiscVPN running to use this program.

WARNING: It is best practice to save files to your CAE filespace, or setup UW storage through KUMO. DO NOT SAVE TO THE LOCAL COMPUTER unless you are certain that you are saving to YOUR computer and that you verify that the file is on YOUR computer. The Default place to save in XenApp is on the XenApp server. This will cause your files to be lost forever. See links at the bottom of the page for more info.
NOTE: XenApp can be run without installing the Citrix Workspace. To do this, navigate to https://remote.engr.wisc.edu/ and log in, making sure to use the Light Version. Then skip to step 6.
If you are getting an error that reads 'Incorrect Credentials. Try again', be sure that you are using your CAE credentials to log on. If you still get the error, and you have not changed your password recently, it may be due to an invalid character or string of characters in your password. If you changed your password in the last few minutes, give it a couple more minutes and try again as the system takes a few minutes to refresh.

Citrix

1. Navigate to https://www.citrix.com/downloads/workspace-app/mac/workspace-app-for-mac-latest.htmlwith an internet browser, and click Download Citrix Workspace app for Mac.

Note: You can also download the installer from https://remote.engr.wisc.edu/ but CAE has noted better success when downloading from the Citrix site above.

2. Go to your Downloads. There should now be a file called 'CitrixWorkspace.dmg'. Click on it and this should pop up:

3.Now click Install Citrix Workspace. Click Continue. Click continue again, read over the license agreement, and agree to the license agreement.


4. If you wish, you can now change the destination where the receiver will install. Once you have decided on a destination, click install.
5. Next, you will be asked if you want to add an account. Leave the 'Add Account' box unchecked and click continue
When the installation finishes, the installation window will say installation successful. Click Close
From this point you can go one of two ways. To continue to use the web browser to launch applications, read the next step. For instructions on configuring the Citrix Workspace skip past the next step
Note: Both options will launch the application in Citrix Viewer, so this is simply whichever way is easier for each individual
6. Navigate to https://remote.engr.wisc.edu/ and log in with your CAE credentials, you will see the following screen:
At this point, you only have to click on an app to launch the program.

If you are using Google Chrome to login and have a loading issue, please try another web browser, such as Safari. There have been issues in the past with Chrome and remote.engr.wisc.edu on the Apple platform.


Configuring Citrix Workspace:
1. Upon opening the Citrix Workspace, you will be prompted to enter your work or email server address. Enter 'remote.engr.wisc.edu'
2. You will then be prompted for your username and password. Be sure to enter your CAE username and password.

From here, you can launch any app on Citrix Workspace.

See Also:


Keywords:Xen App XenApp remote software citrix mac Suggest keywordsDoc ID:34018
Owner:Dan S.Group:Computer-Aided Engineering
Created:2013-09-26 10:26 CDTUpdated:2020-10-08 12:26 CDT
Sites:Computer-Aided Engineering
Feedback:125CommentSuggest a new document

Overview

The UVA Health Apps Portal allows users to access commonly used applications such as Epic Hyperspace, MSOffice, Skype, and Kronos via an internet connection without the security and encryption requirements of VPN.

If you have an on-site HIT computer the Apps Portal also provides Remote Desktop access.

For a full list of applications please reference this link. Note that Enterprise applications are generally provided to all users while Departmental applications have restricted access.

Requirements and instructions for accessing UVA Health Apps Portal, using Citrix, are below.

  • Load Citrix Workspace client on the remote device (e.g. PC, Mac)

Note you will need two-step authentication (DUO) to access UVA Health Apps Portal. More information is available here.

Load Citrix Workspace Client

In order to access remote applications provided by UVA Health you will need to install the latest version of the Citrix Workspace Application on your local device. It is recommended that you download the latest version of the client directly from the Citrix website.

Download Citrix forWindows
  1. Click the Download Citrix Workspace app for Windows

  2. When prompted, run the application.
  3. If prompted by User Account Control to allow the installation, choose yes:
  1. Click Start to begin the installation process
  1. Check the I accept the license agreement box and click Install
  2. Once completed, click the Finish button to close the installer.
Download Citrix for Mac
  1. Click the Download Citrix Workspace app for Mac
  1. After the file has finished downloading, launch the installer and double-click the Install Citrix Workspace.pkg option.

  2. Click Continue
  3. On the Introduction screen, click Continue
  4. On the License screen, click Continue and then Agree
  1. On the Installation Type screen, Click Install
  2. When prompted, provide your administrative password and click Install Software
  3. On the Add Account screen, leave the Add Account option unchecked and lick Continue
  4. On the Summary screen click Close
  5. Depending on the version of OSX installed on your Mac, you may be prompted to delete the installation package. Please select Move to Trash.

Citrix Viewer Download

Access an Application on the UVA Health Portal

To access an application on the UVA Health Apps portal you will need to have been added to the appropriate security group for that application and have a working DUO account (for authentication). If you are unsure of what is required, work with your group management to request access.

Mac

Citrix Viewer For Mac

  1. Open a browser and access the Apps portal using the URL: https://portal.uvahealth.virginia.edu

    Provide your username and password and click Logon. When prompted, provide DUO authentication to complete the logon process.

  2. After completing the logon you will be presented with all resources that you have permissions to access listed under the Citrix Applications section. We manage our VPN connections using Citrix software.
  3. Click the application you would like to launch. Note that certain applications are organized in folders depending on their usage. Clicking on the folder will list all application in that category.
    Example: Citrix UVA Health Enterprise Apps
  4. When you launch the application you should be presented with a progress bar while your application is launched and the connection made to the UVA Health resource:

Access Departmental Drives on UVA Health App Portal

  • Direct drive access through Windows Explorer is not available via the Apps Portal.
  • One can access all standard drives within the provided application. For example, if you need to edit a Word Document on the O: drive, launch the provided Microsoft Word application and use the File -> Open menu to locate and edit the document
  • Due to the security requirements, dragging and dropping between applications will not work.

Troubleshooting

Viewer
  1. If you receive a Security Warning when launching the application -
    Check the Do not ask me again for this site and click the Permit Use option.
  2. If the application does not launch when you click the icon -
    Follow the below steps for the different browsers. Some browsers will not automatically launch the application file which will require you to perform an additional step.
    Chrome
      • At the bottom left-hand corner of the Chrome window locate the most recently downloaded application file.
      • Select Always open files of this type and then click Open.
        Safari
      • Click the download button in the upper right-hand corner of your browser window.
      • Double-click the Citrix file that was most recently downloaded to launch the application.
        Firefox
      • Click the Do this automatically for files list this from now on And click OK.
  3. If User is unable to manipulate buttons within published applications-
    This is most often seen within Epic Hyperspace on Windows 10 devices.
    1. Ensure that the Windows Scaling is set to 100%. Laptops and certain high DPI monitors might change the scaling to 125% or 150%. Once the scaling is changed back to 100% all controls should work properly.
    2. Right-click on the desktop, choose Display Setting
    3. Under the Scale and layout section, set Change the size of text, apps, and other items to 100% (Recommended)




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